Privacy policy

PRIVACY POLICY

Effective Date: August 10, 2026

This Privacy Policy describes how CLE Holistic Health, a division of Commodity-Link.Com Enterprises Ltd, operating CLEDrops.com (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and retains your personal information when you visit, use our services, or make a purchase from www.cledrops.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). “You” and “your” refers to any user of the Services, including customers and visitors.

By using the Site or the Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, your continued use of the Site, or completion of a purchase, constitutes that consent.

Information We Collect

Information you provide directly:

● Contact details: name, address (including apartment/suite/unit number), phone number, email

● Order details: billing/shipping address, payment confirmation, items ordered, subscription preferences

● Account credentials: username, password, security questions

● Shopping activity: items viewed, added to cart or wishlist

● Customer support messages, return/refund requests, and other communications, including any photos or videos submitted in connection with a return or delivery claim

Information collected automatically:

● Device and browser type, IP address, approximate geolocation

● Pages visited, actions taken on our Site, referral source

● Login timestamps and interactions with our content, marketing emails, and advertisements

Information from third parties: our e-commerce platform (Shopify), payment processors, shipping carriers, marketing and analytics partners, and third-party apps or widgets integrated into the Site.

Providing certain personal information is necessary to use specific features of the Services, including completing a purchase. If you decline to provide required information, we may be unable to process your order.

How We Use Your Information

● Process and fulfill orders, including shipping, delivery confirmation, and customer service

● Verify identity and order details in connection with returns, refunds, non-delivery claims, or suspected fraud

● Communicate with you about your purchases, subscriptions, returns, and inquiries

● Send marketing, promotional, and advertising communications, consistent with applicable law (including Canada's Anti-Spam Legislation) and any consent or opt-out you have provided

● Improve our Services, conduct analytics, detect and prevent fraud, and secure our platform

● Enforce our Terms of Use, Shipping Policy, and Returns Policy, including in connection with disputes, chargebacks, or abuse of our return or refund process

● Comply with legal, tax, and regulatory obligations

Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and personalize content and advertising. You may manage cookies through your browser settings; disabling cookies may affect your experience on the Site and our ability to process your order.

How We Disclose Personal Information

We may share your information with:

● Service providers who support our operations (e-commerce platform, payment processors, shipping carriers, customer support tools, email/SMS providers)

● Marketing and advertising partners, including for targeted advertising, where permitted by applicable law

● Affiliated entities within our corporate structure

● Legal, regulatory, or law enforcement authorities where required, or to protect our rights, property, or safety, or that of others

● A successor entity in connection with a merger, acquisition, financing, or sale of business assets

We do not sell sensitive personal information for profiling purposes. Where we share information with marketing/advertising partners in a manner that constitutes a “sale” or “sharing” under applicable law, you may opt out by contacting us at info@cleholistichealth.com.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to process orders, respond to returns and disputes, comply with tax and legal recordkeeping obligations, and enforce our agreements. We may retain certain order, delivery, and dispute-related records beyond the return window described in our Returns Policy in order to defend against chargebacks and legal claims.

International Data Transfer

As we ship internationally and use service providers that may operate outside Canada, your personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. By using the Services, you acknowledge this transfer.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent to certain uses, by contacting info@cleholistichealth.com. We may retain information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements, as described under Data Retention above. Nothing in this Policy limits any right you may have under PIPEDA or other applicable privacy law that cannot be waived by agreement.

Children's Privacy

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Site after changes constitutes acceptance of the revised Policy.

Contact Us

CLE Holistic Health, a division of Commodity-Link.Com Enterprises Ltd, operating CLEDrops.com

Suite 345, 125A-1030 Denman St., Vancouver, BC V6G 2M6, Canada

Email: info@cleholistichealth.com