Shipping policy

SHIPPING POLICY

Effective Date: August 10, 2026

Thank you for visiting and shopping at CLE Holistic Health (a division of Commodity-Link.Com Enterprises Ltd, operating CLEDrops.com). Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders made before 2:00PM are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Address Accuracy & Multi-Unit Properties

Customers are solely responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, unit, or basement suite number. For properties with multiple units at the same civic address, the customer must ensure the unit number is clearly and correctly entered.

CLE Holistic Health is not responsible for delivery issues, delays, or non-receipt resulting from incomplete, ambiguous, or incorrectly entered address information, including missing or unclear unit numbers.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

● United States: 5–7 business days (not including weekends) — $29.95 per order (flat fee)

● Canada: 5–7 business days (not including weekends) — $29.95 per order (flat fee)

● International (outside US & Canada): 7–10 business days (not including weekends) — $100.00 per order (flat fee)

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery Confirmation

An order is considered successfully delivered, and CLE Holistic Health's shipping obligation fulfilled, when the shipping carrier's tracking system confirms delivery to the civic address provided by the customer at checkout. This applies regardless of whether the carrier delivered to a specific unit, suite, or mailbox within a multi-unit property at that address.

CLE Holistic Health is not responsible for a carrier's failure to deliver to a specific unit within a correctly addressed multi-unit property once carrier tracking confirms delivery to that address.

If the carrier or delivery company delivers a package to the wrong address, or to the main house instead of a basement suite (or any other specific unit) at a correctly provided address, CLE Holistic Health is not responsible for reshipping the order or issuing a refund. This is a carrier delivery error, and any claim must be made directly with the carrier as outlined in the Non-Delivery & Misdelivery Claims Process below.

Non-Delivery & Misdelivery Claims Process

If a customer believes their order was not received despite carrier tracking showing delivery, the customer must:

● Contact CLE Holistic Health within 5 business days of the confirmed delivery date

● Check with household/building members, neighboring units, and common delivery areas (e.g., building mailroom, porch, side door)

● File a claim directly with the carrier for a misdelivery investigation, as the carrier is the party responsible for last-mile delivery accuracy

Where available, customers should provide photos of the delivery location (e.g., front door, mailbox area) and any available correspondence from the carrier, consistent with the evidence requirements of our Returns Policy, to support their claim.

CLE Holistic Health will provide tracking information and reasonable assistance in supporting a carrier claim but is not obligated to issue a replacement or refund for orders confirmed as delivered by the carrier's tracking system.

CLE Holistic Health may, at its sole discretion, offer a replacement, partial credit, or other resolution for confirmed-delivered orders reported as not received, as a customer service accommodation. Any such resolution is offered on a case-by-case basis, does not constitute an admission of liability or fault, and does not modify or waive the terms of this policy for future orders or other customers.

Customs, Duties and Taxes

CLE Holistic Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

CLE Holistic Health is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Returns are governed by our separate Returns Policy — a 30-day return window from the date of receipt applies, subject to the eligibility requirements outlined there. Orders confirmed as delivered by the carrier's tracking system are not eligible for a refund or replacement under the Returns Policy on the basis of non-receipt alone; such claims should follow the Non-Delivery & Misdelivery Claims Process above.

Returns Address:

CLE Holistic Health / CLE Drops

Returns Department

125A-1030 Denman St., Suite 345

Vancouver, BC V6G 2M6, CANADA

Checkout Acceptance

By completing checkout and placing an order, the customer explicitly agrees to this Shipping Policy, our Terms of Use, and our Return & Refund Policy, including the delivery confirmation and non-delivery claims terms described above.

Contact

Questions about this Shipping Policy can be directed to info@cleholistichealth.com.