Refund policy

RETURNS POLICY

Effective Date: August 10, 2026

This Returns Policy applies to all purchases made through www.cledrops.com. By placing an order, you agree to the terms below.

30-Day Return Window

We offer a 30-day return policy, measured from the date of receipt. “Date of receipt” means the date the shipping carrier's tracking system confirms delivery to the address provided at checkout, consistent with the Delivery Confirmation terms in our Shipping Policy and Terms of Use.

Return requests must be submitted, and a Return Authorization Number obtained, within 30 days of the date of receipt. Requests submitted after this window will not be accepted under any circumstances.

Eligibility Requirements

To be eligible for a return, ALL of the following conditions must be met:

● The product must be unopened, unused, and in its original sealed packaging

● The return request must be submitted within 30 days of the date of receipt

● The customer must obtain a Return Authorization Number (RA#) from CLE Holistic Health prior to shipping the item back — returns sent without an RA# will be refused and will not be eligible for a refund

● Proof of purchase and order information must be provided

● The product must be returned via trackable mail service; CLE Holistic Health is not responsible for lost or missing return shipments

Non-Refundable Under Any Circumstances

● Opened, used, or partially used products

● Products returned without a valid Return Authorization Number

● Products returned after the 30-day window

● Shipping and handling charges, in either direction

● Customs duties, import taxes, or brokerage fees

● Promotional items, free gifts, bundled items, or clearance/final-sale items

● Orders confirmed as delivered by the carrier's tracking system, where the basis for the return is non-receipt — such claims must instead follow the Non-Delivery & Misdelivery Claims Process in our Shipping Policy, and are not eligible for a refund under this Returns Policy

● Subscription shipments that have already been processed and shipped prior to a cancellation request

Processing

Approved returns will be examined upon receipt. CLE Holistic Health reserves the right to deny any return that does not meet the eligibility requirements above, at its sole discretion. Reasonable processing, administrative, inspection, and restocking fees may be deducted from any approved refund where permitted by applicable law.

Approved refunds are issued to the original payment method only. No cash refunds, store credit substitutions, or refunds to an alternate payment method will be provided unless required by applicable law.

Refunds are processed only after the returned product has been received, inspected, and approved. A refund confirmation will be emailed to the address used for the original purchase.

Repeat or Abusive Return Activity

CLE Holistic Health reserves the right to refuse service, deny returns, or restrict future purchases from customers who engage in a pattern of excessive returns, policy abuse, or fraudulent return activity, at its sole discretion.

Acknowledgement

By completing checkout and placing an order, you acknowledge that you have read, understood, and agree to this Returns Policy, our Shipping Policy, and our Terms of Use in full.

Contact

To request a Return Authorization Number or ask a question about this policy, email info@cleholistichealth.com.

Returns Address:

CLE Holistic Health / CLE Drops

Returns Department

125A-1030 Denman St., Suite 345

Vancouver, BC V6G 2M6, CANADA